Privacy Policy & Cookie Terms

JN Commercial Plumbing Pty Ltd ("we", "us", "our") is committed to protecting the privacy and personal information of our clients, prospective clients, suppliers and website visitors. This Privacy Policy & Cookie Terms explains how we collect, use, disclose and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We are a NSW-licensed commercial plumbing business registered on 20 July 2016 (ABN: XX XXX XXX XXX), providing commercial plumbing, gas fitting, maintenance and emergency services across New South Wales. In the course of delivering these services, we collect personal and business information that is necessary to fulfil our contractual and regulatory obligations.

By engaging our services, contacting us, or using our website, you consent to the collection and handling of your information as described in this policy.

We collect personal and business information that is reasonably necessary to provide our commercial plumbing services and meet our legal obligations. The types of information we may collect include:

• Contact details: your name, phone number, email address and postal address.
• Business details: company or business name, ABN, business address and the nature of your operations.
• Project details: site address, scope of work, project timelines, building or premises access information, and any relevant plans or specifications.
• Service history: records of works performed, compliance certificates issued, maintenance schedules and inspection reports.
• Financial information: billing details, invoicing preferences and payment records necessary to process transactions.
• Website data: information collected automatically when you visit our website, including IP address, browser type, pages visited and usage patterns (see the Cookie Policy section below).

We only collect sensitive information (such as health-related information that may be relevant to site access) with your express consent, or where required or authorised by law.

We use the personal and business information we collect for the following primary purposes:

• Providing quotes, estimates and proposals for commercial plumbing works.
• Scheduling and carrying out plumbing, gas fitting, maintenance and emergency services.
• Communicating with you about your enquiry, project status, appointments and service updates.
• Issuing compliance certificates, gas compliance documentation and other regulatory records required under NSW plumbing and gas fitting regulations.
• Managing billing, invoicing, accounts receivable and payment processing.
• Maintaining service records for ongoing maintenance programmes and warranty purposes.
• Meeting our legal and regulatory obligations, including those under NSW Fair Trading, Sydney Water and workplace health and safety requirements.
• Improving our website, services and customer experience.

We will not use your personal information for a secondary purpose unless you have consented, or the secondary purpose is related to the primary purpose and you would reasonably expect such use.

We do not sell, rent or trade your personal information. We may share your information with third parties only where it is necessary to provide our services or to comply with our legal obligations. This may include disclosure to:

• NSW Fair Trading — for plumbing compliance certification, licensing verification and regulatory reporting as required under the Home Building Act 1989 (NSW).
• Sydney Water — for water connection, metering and trade waste approvals relevant to commercial plumbing installations.
• Gas compliance certification bodies — for the issue and lodgement of gas compliance certificates as required under NSW gas fitting regulations.
• Insurance providers — for public liability and professional indemnity purposes, including claims processing where applicable.
• Subcontractors and suppliers — engaged on your project, where necessary to complete the agreed works. These parties are bound by confidentiality obligations.
• Local councils and certifiers — where plumbing works require council inspection, certification or approval.
• Professional advisors — such as our accountant, lawyer or IT service provider, on a confidential basis.

We may also disclose your information where required or authorised by law, or to protect the rights, property or safety of our business, our clients or others.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Our security measures include:

• Secure, access-controlled digital storage for client records, project documentation and financial data.
• Password protection and restricted access to systems containing personal information, limited to authorised personnel who require access to perform their duties.
• Secure physical storage for hard-copy records, including compliance certificates and signed agreements.
• Regular review and updating of our information handling practices.
• Confidentiality obligations binding all employees and contractors.

Despite our best efforts, no method of transmission or electronic storage is completely secure. If a data breach occurs that is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).

Our website uses cookies and similar technologies to operate effectively and to understand how the site is used. Cookies are small text files placed on your device when you visit a website.

Types of cookies we use:

• Essential cookies: necessary for the website to function correctly, such as remembering your menu navigation and form inputs. These cannot be disabled.
• Analytics cookies: help us understand how visitors interact with our website by collecting anonymised usage data, allowing us to improve site performance and content.
• Functional cookies: enable enhanced functionality and personalisation, such as remembering your preferences.

Managing cookies: You can control and delete cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that if you disable essential cookies, some features of our website may not function properly. For guidance on managing cookies in your browser, refer to the help section of your browser software.

We do not use cookies to collect sensitive personal information, and we do not sell cookie-derived data to third parties.

Under the Australian Privacy Principles, you have certain rights regarding the personal information we hold about you. These include:

• Right of access: you may request access to the personal information we hold about you. We will provide access in a reasonable manner, subject to any applicable exceptions.
• Right to correction: if you believe the personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you may request that we correct it.
• Right to opt out of direct marketing: you may opt out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or by contacting us directly.
• Right to complain: if you believe we have breached the Australian Privacy Principles in handling your personal information, you may make a complaint. We will investigate and respond to your complaint in accordance with our complaints handling process.

If you are not satisfied with our response to a privacy complaint, you may refer the matter to the Office of the Australian Information Commissioner (OAIC). Further information is available at www.oaic.gov.au.

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy-related complaint, please contact us using the details below:

We reserve the right to update or amend this Privacy Policy & Cookie Terms at any time to reflect changes in our practices, legal obligations or the services we provide. When we make material changes, we will update the "Last updated" date at the bottom of this page and, where appropriate, provide a more prominent notice on our website.

We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services or website following any changes constitutes acceptance of the updated policy.

Last updated: 6 August 2026